Severe quality problems are identified
The reporter learned that although many brand furniture manufacturers pay special attention to quality problems, even if they are not serious quality problems, they will be replaced as long as consumers have requirements. However, some merchants still emphasize that only serious quality problems will be returned.
As for the serious quality problems of furniture, detailed regulations are issued in 1998 "Beijing Furniture Product Repair, Replacement, and Return Liability Regulations" (referred to as "furniture three guarantees regulations"). A reporter from the Beijing Times reported that the regulation defines the serious quality problems of four types of furniture: wooden furniture (broken tenon and broken material, part deformation, loose structure, wood worms); metal furniture (broken welding point); soft spring Mattress (spring puncture, severe collapse, broken spring); sofa (loose structure, broken member, seat spring collapse, wood worm).
However, the regulation has been in use for more than 10 years since its promulgation. For the furniture with serious quality problems, it only includes the four categories of "wood furniture", "metal furniture", "spring soft mattress" and "sofa". Furniture made of leather, wood-based panels, glass, plastic, stone, paper, etc. is not included.
Time limit requirements for returns
However, even the serious quality problems in the "Three Guarantees" regulations have requirements for the time limit for return and exchange. According to the regulations: "Within 90 days from the date of delivery, a serious quality problem occurs, the consumer can choose to return, exchange, or repair. When returning the product, the purchase price should be refunded once at the original purchase price." Within 3 months of finding quality problems, consumers can return the goods at the purchase price.
But what if the serious quality problem is discovered after more than 3 months? According to Beijing's furniture "Three Guarantees" regulations: "The product has a serious quality problem within 180 days from the date of delivery, and consumers can choose to exchange the product. Or repair. "That is, consumers require businesses to exchange products of the same specifications, models and styles for free.
However, at present, Beijing's home furnishing stores such as Actual House and Lanjing Lijia have successively introduced regulations to extend the three-guarantee period of furniture, extending the original "three guarantees" period. For non-custom furniture products, although the free return time is "90 days" and the free replacement time is still "180 days", the free repair time is greatly extended, "appears within three years from the date of purchase The quality problems are all repaired by the store for free. "
Environmental issues return according to contract
In the case of increasing attention to environmental protection, disputes about environmental protection have gradually risen in the quality of furniture, but the serious quality problems that can be returned or exchanged in the three-guarantee regulations of furniture do not cover "environmental protection exceeds standards" or "environmental protection does not meet standards." "Case. Can't furniture that exceeds environmental standards be returned or exchanged?
It is reported that for environmental protection disputes, under normal circumstances, consumers and operators need to agree to send them to a testing agency for testing. If the test results prove that there is a quality problem in the furniture, according to the "Beijing Implementation of the" People's Rights and Interests Protection Law of the People's Republic of China "Measures" Article 11: "If the test result proves that there is a quality problem in the goods or services, the cost of the test shall be borne by the operator", consumers have the right to require the operator to bear the cost of the test.
The reporter also learned that in the sixth edition of the "Beijing Furniture Sales Contract" in 2009, the "liability for breach of contract", there are detailed provisions for environmentally unqualified furniture products: "After testing by a nationally recognized furniture testing agency, the furniture If the limit of hazardous substances does not meet the mandatory requirements of the relevant national or Beijing standards, the buyer has the right to return the goods unconditionally and ask the seller to compensate for the corresponding testing fees, transportation costs, lost time and other losses. "
Therefore, although the "Three Guarantees" regulations do not cover environmental protection quality issues, according to the contract, if the furniture environmental protection does not meet the standards, consumers can return the goods unconditionally, and can ask the merchants to compensate for "test fees, transportation costs, lost time costs" and other losses.
Claims for delay in return
The reporter noticed that even if the consumer finds that the home has serious quality problems, the merchant also promises to return or exchange, but some merchants will cause the delay of the return and exchange due to various reasons.
In this case, can consumers demand compensation?
The reporter learned that Article 9 of the Measures of Beijing Municipality on the Implementation of the “Law of the People ’s Republic of China on the Protection of Consumer Rights and Interests†stipulates: “There is a quality problem with the goods or services provided by operators. Consumers are delayed due to repairs, replacements, returns, and dispute resolution. In case of time, the operator shall pay compensation. The standard of compensation shall be calculated with reference to the average wages of employees in the city for the previous year provided by the Municipal Statistics Bureau. "If the merchant returns the goods for a long time, the consumer may demand compensation according to the regulations.
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