[Xishan Coal and Electricity] to achieve the ultimate in detail

On May 3, the office building on the seventh floor of the group company had just completed the renovation of the one to seven-story bathroom, the ceiling, the wall of the corridor, the renovation of the basement bathroom, and the garbage was piled up everywhere. The waiters of the Qingbao Group on the 7th floor of the Public Affairs Branch Office Management Center arrived at the post at 6:10 in the morning. After the simple mobilization of the team leader Liu Chunmei, everyone immediately entered the tough and busy “land-breaking” battle according to their division of labor. The first clean-up after the renovation is called land reclamation). These seemingly delicate women workers, some sweeping the floor, some wall skirts, some shoveling garbage, some baskets, some of them are transported by elevators in a group of people... All day, they are in the dust , sweeping over and over again, one inch of wipe, until the night falls, the first light. When the entire seventh floor office building was washed from the bottom to the upper wall, the ground was like a new one, and the glass was like a mirror, they looked back at the results of their labor, and the tired face showed a happy smile.

The Public Utilities Branch Office Management Center is a highly detailing unit. They have been rated as exemplary units and model collectives of utility branches and group companies for many years. This year, full implementation of contract management, they made a big fuss in the details. In view of the increase in the scope of Qingbao's services, the high standards of external work, the high labor intensity, the relatively low wages, and the large turnover of personnel, the center has made drastic changes in institutional adjustments, post withdrawals, streamlining of personnel, fixed posts, and re-division of services. . The elevator group on the seventh floor was reduced from 3 to 2, and the working time was increased from 6 to half an hour to 8 hours. At noon, the two dispatchers in the center were responsible for elevator supervision; each team was retracted and streamlined, and the deputy leader was set. The merger of 9 positions, reducing the number of service staff of the headquarters of 9 people, enriched to other positions, making the service staff of each team roughly equal, the workload and labor intensity more reasonable. At present, the office buildings they are responsible for have increased the noon time and Saturday and Sunday cleaning services, and the cleaning time is up to 10 and a half hours.

On this basis, the center participated in the market competition, actively expanded the scope of services, increased the service area, and successively increased the cleaning and cleaning of the Taoxing office building, the multi-office office building, the trade union office building, the investment information center office building, and the medical insurance center building. Service, find ways to increase income, appropriately raise the wage standards of foreign workers, and improve everyone's work enthusiasm and initiative. In the cleaning and cleaning service, they strictly implement programmatic management and standardization services, making the plan cleaning that has been adhered to for 15 years more institutional, normative and operability. For example, in addition to daily hygiene and cleaning every morning, they insisted on wiping the glass every Monday and Tuesday afternoon, cleaning the corners on Wednesday afternoon, scrubbing the stair railings, wall skirts and skirtings on Thursday afternoon, and cleaning up the women's bathroom on Friday afternoon. Sunday afternoon Concentrate on cleaning the men's bathroom, regardless of whether the environment is clean, regular circulation, and thunder. The team will be inspected and scored daily. The center will be divided into two groups every week, and the monthly coverage will be checked. The health scope of each team will be reviewed and scored.

Liu Chunmei, the leader of the 7th floor, has served as the team leader for more than ten years. He led and participated in the land reclamation of the Public Security Building, the Security Building, the Science and Technology Building, the Taoxinglou and the 5th Floor Office Building. In 2015 and 2016, she came to the newly developed market, Taoxinglou, to open up a wasteland. Three units of an office building were decorated with different renovation time and decoration standards. She led the waiters to shovel and clean up the garbage and scrub the tiles one by one. I cleaned the office and worked for a whole month. In the meantime, one after another, the foreign workers were too tired to go because of the work, but she persisted and won the praise of the three units of staff with high standards of service, which consolidated the market. In June last year, Liu Chunmei came to the office building on the seventh floor as the team leader and caught up with the large-scale renovation. She led everyone to dust every day, two sleeves stains, work for more than 10 hours, providing a clean, fresh and bright working environment for the staff of the group company.

In the office affairs center, not only the cleaning and cleaning service window respects the details, attention to detail, but also the maintenance department gets the position. The maintenance department is on the order of 9 people, 6 maintenance personnel, 2 dispatchers, 1 minister and maintenance staff, and is responsible for the lighting, power supply, water and sewage valves, doors and windows, locks, seat benches, etc. of 16 office buildings. Mission and 16 office building power distribution cabinet temperature measurement flow, septic tank inspection, roof inspection and other temporary, assault work, while the two dispatchers also work as a central dispatcher and elevator safety administrator. Due to the small number of people, the wide range of services, and the large amount of maintenance, they broke the boundaries of the work, and they have several jobs. They are both electricians, butlers, welders, maintenance workers, and all-rounders. The most up-to-date Hao Jijun has four certificates. After continuous learning, he has obtained four employment certificates for the foreman, electrician, welder and elevator safety administrator. No matter where the problem occurs, the maintenance personnel will arrive at the scene within 20 minutes to 30 minutes after receiving the call, and deal with the problem as soon as possible. In order to ensure the smooth flow of information beyond 8 hours, the maintenance department also arranged a group of 2 people, divided into three groups of 8 hours outside the turn of duty, the phone started 24 hours, received a call, immediately reported to arrange repair.

In August 2017, due to heavy rains, the northeast corner of the fourth floor of the 7th floor office building was leaking. The duty officer received the call at 11 o'clock that night and immediately reported the dispatch. The maintenance department minister Han Genping took the men and soldiers in two ways, all the way to repair, covering the roof, all the way in the meeting room, a bucket and a bucket of drainage, cleaning the carpet, the dry is already at 1:30 am the next day.

In January of this year, an important leader from the province came to the group company for investigation. The superior arranged for the Dongsi meeting room, and asked the meeting room to leave only two rows of tables and chairs. The rest moved to the basement and moved the first floor of the publicity column to the fourth floor. meeting room. The maintenance department received a phone call at 8:00 pm, and Han Genping immediately led all six people into the battle. A total of 30 tables and 70 chairs were removed. When they cleaned up the conference room, it was already until zero that night.

In April this year, the Organs Affairs Center organized personnel to go to 40 units and departments of the Group's corporate offices to review from the aspects of sanitary cleaning and cleaning services, conference services, door guard services, elevator operation services, routine maintenance services, water supply, and message delivery. The method of scoring is to solicit opinions, and the satisfaction rate reaches 999 points.

When asked about the secrets of the annual model unit of the agency affairs center, Jing Yuhui, the director of the center, said: "Which of us have cheats, we only pay more attention to detail. For 15 years, we have adhered to standardized management, programmatic services, even the smallest. The work must also follow the standards and follow the established procedures."

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